At Storage London we are committed to delivering an inclusive experience for everyone looking for storage in London. This accessibility statement explains how our London storage services align with accessibility standards and the steps we take to support customers with different needs. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA level and continually improve our access for all users, whether they need information about self storage London or assistance at our facilities.

Our site and on-site customer areas are designed to be navigable and usable for people using assistive technologies. We prioritise clear structure and readable content: headings, consistent navigation and logical focus order are implemented to help visitors locate what they need quickly. This approach supports both new and returning users of London storage services.

We test for screen-reader support and keyboard navigation compatibility across common platforms. Typical checks include ARIA roles where appropriate, semantic HTML, and meaningful link text so a screen reader can present information effectively. Where automated tools identify issues we conduct manual verification and user testing to ensure the accessibility of our storage facilities in London content.

We also focus on keyboard accessibility so tasks can be completed without a mouse. Customers can use tab, enter and arrow keys to move through interactive elements. Your journey from finding a unit to managing bookings should be straightforward using keyboard-only navigation when engaging with our London storage pages.

Our commitment to compatibility covers modern assistive technologies. We work to maintain support for screen readers, magnifiers and voice control systems that customers commonly use when seeking storage in London. Where we use interactive maps, calendars or custom components we strive to provide accessible alternatives and clear instructions so everyone can complete transactions and access key information.

To make content easier to perceive we offer adjustable text sizes, sufficient colour contrast and clear iconography. Visual cues are accompanied by text labels and we avoid conveying information by colour alone. If you rely on alternative formats, we will endeavour to provide content in a format that suits you.

We publish progress and known limitations and regularly review our accessibility practice. Our accessibility roadmap includes periodic audits, staff training and improvements to the customer experience at both online and physical London storage locations. We welcome opportunities to learn and adapt.

How we meet standards

Key elements of our accessibility approach include:

• WCAG 2.1 AA compliance as our baseline for accessible content and interactions.
• Support for screen readers through semantic markup, labels and navigation landmarks.
• Full keyboard navigation for essential tasks and form controls.
• High contrast and scalable text for readability across devices and lighting conditions.

If you encounter a barrier when accessing information about our storage options or using our services, please let us know so we can help. You can submit an accessibility request through the site's accessibility channel, speak with staff at your local Storage London centre, or use the available in-person assistance. We will acknowledge your request, provide a suitable alternative format where possible, and aim to resolve accessibility issues promptly.