This Health and Safety policy outlines the commitment of Storage London to maintain safe operations across all our storage facilities. It is designed to protect staff, customers and contractors by setting clear expectations, allocating responsibilities and describing core processes used by our London storage operations. The policy supports a culture where safety is an integral part of daily activity and where risks associated with storage, movement and handling of goods are systematically managed. Continuous improvement and open reporting are core to how we operate. Audits and inspections verify that policy requirements are embedded in everyday practice and that corrective actions are completed promptly.

We adopt a risk-based approach to hazard identification and control. Regular risk assessments are performed to address fire safety, manual handling, security of units and the storage of potentially hazardous items. The objectives include preventing workplace injuries, minimising property damage and ensuring that emergency procedures are effective. Staff are expected to report hazards promptly and participate in the continuous improvement of our storage services in London. Risk registers are maintained and controls are reviewed as operations change. Contractors must provide evidence of their own safety arrangements before starting work and are expected to coordinate with site managers.

Roles and responsibilities are defined to ensure accountability. Senior management commits to providing resources for safe systems of work, while supervisors and team leaders ensure day-to-day compliance. Every employee and contractor has a duty to work safely and to follow operational controls. Visitors and customers are given clear information to support safe access and use of our storage facility in London, and instructions are posted where necessary. Responsibilities include monitoring, reporting and participating in training activities. Information is available in multiple formats to ensure accessibility and clarity.

Training and competence are central to our approach. Staff receive induction training, refreshers and role-specific instruction on topics such as manual handling, use of handling equipment, fire procedures and safe storage of goods. A training matrix is maintained to track competence and ensure that those working in our self storage London centres have the knowledge and supervision required for safe performance. Training includes practical assessments, toolbox talks and periodic drills to reinforce learning. Competence is reviewed during performance appraisals and when new equipment or processes are introduced.

We maintain clear operational controls and standard procedures that include:

• Safe stacking and load limits for racking and pallets
• Segregation of hazardous materials and clear labelling
• Lockout-tagout for maintenance on equipment

These measures reduce exposure to known risks and align with our principle of preventing harm through practical controls. Standardised signage and checklists are used to keep operations consistent across all sites. Periodic reviews of procedures incorporate operational feedback and changes in how goods are stored or handled.

Personal protective equipment (PPE) is provided where risks cannot be eliminated and its use is enforced through supervision and monitoring. Equipment such as forklifts and trolleys are inspected regularly and maintained by qualified personnel. Security measures, including access controls, lighting and CCTV, support safety by deterring unauthorised activity and enabling rapid response where incidents occur. Maintenance schedules and competency checks for equipment operators are documented. Reporting of defective tools or PPE is mandatory and replacement stocks are managed to avoid shortages.

Emergency preparedness includes clearly communicated evacuation procedures, readily accessible fire-fighting equipment and arrangements to liaise with emergency services. Regular drills and checks of alarms and emergency lighting ensure that staff and customers know how to respond. Our incident response covers immediate action, internal reporting and investigation to identify root causes and prevent recurrence within any London storage site. Clear assembly points and role assignments make evacuations efficient. Contingency plans also cover power failures, severe weather and other disruptions to allow continuity of service with safety as priority.

Accident reporting and investigation are taken seriously to foster learning. All incidents, near misses and hazards are recorded and analysed to inform corrective actions. We use findings to update procedures, training and controls so that our storage operations continuously reduce the likelihood of recurrence. This proactive stance strengthens safety performance across the business and feeds into periodic safety reviews and board-level updates. Lessons learned are shared with teams through briefings and incorporated into risk assessments.

Health and wellbeing initiatives promote a workplace where physical and mental health are supported. Measures include sensible shift patterns, access to rest facilities and supervision to prevent excessive physical strain. Managers are encouraged to maintain open dialogue about workload and stress, and to take action where additional support or adjustments are needed to maintain a safe working environment. Occupational health support is considered as part of wellbeing planning and return-to-work arrangements. We encourage early reporting of any health concerns and provide reasonable adjustments to support recovery and safe return to work.